The user support is available for all the Telemdedicine solutions , either in french or in english.
This service This service falls within the scope of the ISO 9001 quality management system. Under the applicable contractual conditions, it participates in the Service Level Agreement
The service is provided by our operational teams (levels 1 and 2) and technical teams (level 3).
Access H24 via the WEB Portal
Please address your support requests via the WEB portal.
You must have an access account.
◼ You have an access account: connexion
◼ You have no access account :
– Request an access account.
– Email : firstname.lastname@example.org
Each request generates a ticket identified by a unique number. The portal allows you to track in real time the support and processing of your tickets. You will also receive notification emails at each step of your ticket processing. The average time taken to pick up a ticket is 2 – 3 hours and a maximum of 48 hours (weekends and holidays).
If you have access as a manager, dashboards, and reports, you can track the KPIs in relation to all support requests from your platform users .
You can also access support via the hotline service.
◼Call number : +33 1 55 20 08 00
◼ Unless it is specified in the contract, the hotline is available for work hours: 9h30 – 18h00 (Paris – GMT+1)
Our hotliners have a commercial platform allowing, with the authorization of the user, remote control of the user station. This platform can be used as part of user support operations.